Job Description

Requirements 

• 
  
• Experience in N2 / Field Service support; 
  
• Experience in user support and in opening calls via telephone, e-mail or face-to-face; 
  
• Experience in providing support and diagnosing and solving hardware and software problems on workstations; 
  
• Experience in Operating Systems; 
  
• Experience in supporting the Windows system (any version); 
  
• Knowledge of networks, hardware and software; 
  
• Knowledge of productivity tools (e.g. Office package); 
  
• Knowledge of remote access tools; 
  
• Knowledge of service levels (SLA, TMA, TME, etc);
  
• Availability to work on site in Wednesdays, once a week (Cajamar/SP). 
  

Responsabilities 

• 
  
• Trilingual customer service (Portuguese, English and Spanish), level 2, through calls, teams, e-mails and the ZenDesk customer service tool for internal and external customers; 
  
• Resolving incidents related to problems with SKF applications; 
  
• Analyzing application logs and querying SQL databases to assess the root cause of the problem;
  
• Applying scripts to resolve data and application configuration problems; 
  
• Interaction with SKF product teams to resolve bugs and advanced problems;
  
• Publishing application databases in the SKF cloud structure and supporting the installation of On Prem systems;
  
• Monitoring of Windows services and cloud application infrastructure and corrective actions to re-establish essential services for the operation;
  
• Developing support materials and procedures;
  
• Meeting with clients to understand needs (requirements), integration processes (Modbus, API and OPC-UA) and discussions on network configuration;
  
• Supporting the estimation process for customer migration projects.
  

Benefits

• 
  
• Health Insurance (Amil);
  
• Dental Care (Amil);
  
• Childcare Assistance;
  
• Tuition Reimbursement (Courses and Certifications);
  
• Additional Monthly Bonus (Caju);
  
• Health Care Platform - Conexa Saúde (plataforma de cuidado integrado);
  
• Pharmacy Partnership;
  
• Day Off (Birthday/Mother?s and Father?s Day);
  
• ‍‍‍ Extended maternity and paternity leave;
  
• Annual PLR;
  
• Internal Referral Program;
  
• Psychological Care Platform - Psicologia Viva;
  
• Reimbursement for your kids school transport;
  
• Food Voucher (Caju);
  
• ️ Wellhub (Gympass);
  
• Life Insurance.